Transcript episode 5

good day everyone it’s Matty from Carpentry Australia
I’m here with the handsome duo
we’ve got the the limitless build boys down the road
you wanna introduce yourself fellas
yeah I’m Matt
this is Ken
we’ve been business partners for 10+ like probably 14 14 15 years
all of them all the years 2012
so we’ve been earlier earlier than that yeah
we finished in a 2008 only about 2009 oh yeah

it was yeah so it’s coming up on 16 years or something yeah
that’s unbelievable Jeez
that’s really good brothers in laws as well brothers in laws yeah
definitely helps married your sister
yeah yeah
10+ years marriage in that yep
that’s going well that’s it in a little mountain of kids as well yep
that’s one thing I love about you boys like how but I’ll start off
we will get into the other stuff
but how do you juggle having big families and working so hard

and you guys are very successful with sort of what you do and you
you put out a high quality product
but how do you juggle big families and working so hard
and you guys are very successful with sort of what you do and you
you put out a high quality product
but how do you juggle the other side of it
it all comes down to just scheduling how to be dependable
so with the work life everyone knows roughly where I’m gonna be
cause we use calendar that we can all see
so everyone sort of knows where I’m gonna be

when I’m doing another sale
or I’m gonna go meet a client
or do a job inspection before product start
and they can depend on that by going
OK cool he’s gonna be around this area that time
I’m gonna ask him for this around
then I usually try and make sure I’m home the same time every day yeah
family wise and that way at least gives your partner yes
some sort of stability where your partner goes
OK cool he’s gonna be around here this time

they might be having a sh*t day that day yeah
it’s only two hours yeah
two hours left
he’s gonna come home and then we can pack up save the day yeah
but I don’t think I save the day
I just take off a tiny bit of mental load by being the class
clean this up cleaning up
that’s enough
that’s enough some time to switch off
so my wife works three nights a week

so I get home from work and I’m on with my three kids
with his bedtime bath time
all that regime good to learn how to get home
switch off but you still need to do allow yourself like text here
a quick call there a small text like not heaps
but just like one text could save the day tomorrow
if you don’t do that one text
wake up always text like ah
I was I could have sent one message last night
scheduled 10 minutes like

I’ll do this is this kids watching TV alright
10 minutes
I could easily touch what’s going on the day can be stressful
can be fun can be whatever it may be
but leave it at 3:30 finishes there
you get home and you switch off yeah
so sort of a it’s a bit of a balancing act like yeah
don’t switch off fully but you can switch off
so it’s so it’s taken years to sort of learn it
and through trial and error
we’ve always seemed to do pretty well

so that’s the thing I’ve only got one and it I’d sometimes
how’s that going for you it’s good
it’s good it’s good
little fair we got same same name kids as well
yeah fair
that’s right that’s right
we obviously you know
walking in the your footsteps yeah
no yeah
it just happens like sort of you just mould into everyday
so like I think

I think you can’t take any work issue with you
cause if you do that then it’s work
work work and your wife gets angry and your kids don’t see you
so it’s like you gotta have that balance yeah
I think it’s just it’s an important question
because there’s a lot of blokes out there that a sort of
that they wanna be really successful
they wanna become a builder
they sort of wanna progress in their career
but they also wanna be good at home
and I think it’s

it’s good to hear from people who are already doing it
that sort of understand what the pressures are like
and it’s it’s not easy
I think that’s the main thing that you gotta get across is it’s
it’s tough to you know
to do it all but yeah
you know you gotta find what works for you and and yeah
play that balancing act
I think if you can like if you can manage expectations as well
so your partner’s expectation on you

or your worker’s expectation on you to be able to deliver stuff
that’s the easiest one yeah
otherwise people might assume that you’re gonna
I might have seen you before kids and go
but he’s gonna be up till like 7
8 o’clock at night yeah
doing all this stuff I’ll just leave it in with that
I’ll just lump it on him yeah
and all of a sudden they’re like yeah
he’s always at the office
he’ll do this yeah

yeah that it’s not realistic anymore yeah
we’re trying to be a family first company
which means giving everyone the benefit of that
and letting people make decisions for the company and themselves
to benefit the family
but also if a company is the same morals as a family as well
they would be putting their neck out online for a company
too yeah which means everyone is supporting everyone else
and that’s how

that’s the best way to run a company if you can get there
it’s taken us years and finding the right personnel yeah
definitely
I wanna go back to where it all started back in that sort of 0
80 9 when your boys were obviously just starting out
what what made you decide to get into carpentry
did one of you do it first or sort of who first
so we sort of similar time
I started one year earlier in camp

so same time basically
I finished my apprenticeship earlier obviously and then
he was still with his bosses and I thought we had a
a night out on the beers
and so what what are you trying to work together one day
like you go qualifying soon
I’m a year out
I was with a mate before that but it didn’t work out very well
so I was sort of fretting up Cam was finishing his time and said

let’s stay up and see where we go and turn out right
here we are
that’s it what he’s used to yeah
that’s what he said just a conversation he said yeah
so just sparked up I was like well
no reason not to I was like give it a crack and he was like nah
family business don’t mix good luck and I’m like
gotta try that so you don’t know until you don’t try yeah
I guess that there’s there is that rule that you know

you never work with family you never you know
borrow money from mates all all that sort of stuff
but you know
I think you guys are probably accepting the rule that you know
you sort of made it work and you know
you’ve built that foundation
and then that sort of what’s allowed you to
to sort of be successful over the years
and yeah I think probably the
the thing that

that I know after working with the boys for a little while
is that you’re the most honest genuine
you know just just good blokes that you could possibly ask for
thanks mate and that’s that’s what that’s that’s no word of a lie
that’s hundred percent who you boys are through and through
and I think that’s why you don’t have those kinds of dramas
I think that’s how it works
we’re transparent honest
we both want the same thing like both our families both our goals

both want nice house this
that and how you get there
you work together and you get together
so I think that’s sort of how we get each other on
exactly exactly open communication yeah
definitely that’s the best one
I think like every
every single time you see a company and they started as friends yeah
or family and they’re failing
or the decide to part ways halfway through
even if they were doing really good

it’s just because they weren’t talking to each other or not being open
we’re pretty good we’re
I know we’re already sort of mates before we started
where we would like that kind of relationship
where you could just talk openly yeah
so nothing really changed other than you bringing more people in
probably a year and a half before we had an apprentice
yeah right right
so you sort of got used to each other already
the only arguments we ever had was

Design but I think this looks better
I think this looks better
that’s about it yeah
and then you bring someone else in and then instead you can
any frustration just push on them
there’s a million ways to get there
but the end results are the same yeah
getting there you can criss cross
you can overlap whatever but the same result yeah hundred percent

what would you give your younger trade yourself some advice
what would it be
or we’re walking yeah
good tools like good tools
sharp blades yep
sharp just keep your tools up updated because it’s easy
it’s working with a blunt tool is so much harder
than working with a good tool yeah
it’s just it’s common sense
yeah I think the best thing for an apprentice to do

is make sure that they are always available
like if you’re not gonna be able to do anything
in your first year apprentice
and you’re learning how to home skills
or you just learning like materials man
what names are certain things called
if you’re just like
if you’re constantly switched on and listening the whole time yeah
you’re gonna pick up stuff
that they wouldn’t even expect you to pick up
as well cause right now in the position that we’re in in our company

if I took on a first year apprentice and they weren’t being attentive
or they weren’t paying attention
I’ll consider them a safety risk yeah
for my other boys
who are really attentive and pay attention to each other
and what each other are doing
so safety is like massive nowadays
especially for us is that how people get hurt though
on just not paying attention or not listening
not paying yeah

not paying attention not listening
yeah a lot of the time we do something called tens and twos
where we’ll talk to the boys and so sabby
and then we ask them what they’re doing for
you know the next four hours
what the end of the day is gonna look like and all that
if they were paying attention then they’d already know okay
we’re about to finish this task
we’re gonna move on to the next
you might be looking at the area that you’re about to move into

to start working again and go cool
or I’m gonna clean up this rubbish here
I’m gonna make sure that we’re set up with a couple tools here
is the site barrier safety good
no but they should have been looking at that already
it’s hard for a first year apprentice to do all that kind of stuff
yeah of course
but that sort of goes to everyone across the board
I think the best thing I like about apprentices is they

when they’re there for us
they’re punctual that is massive punctuality is a good one
it’s huge yeah
it just shows they came just wanna be there if they’re late
sleep in
or they rock up with like a V can and they’re 10 minutes late
it’s like OK
10 minutes late because I picked up the bacon
that’s right I heard a really good thing recently
there’s a labour hire company up in Brisbane

and he does a lot of good videos
I think his name’s Corey I’m pretty sure
and he was saying it’s called Ideal Australia is what the
the the building company is
and he said that yeah
for apprentices he goes
if you can be punctual if you can be on site you know
standing at the gate with your tools you know
like ready to go that five to 10 minutes early he goes
you will you’ll go far in

you know within the trade and like
those are the people that really get ahead
and look that with a different set of eyes yeah
that probably is the hardest thing to teach
is just showing someone what it means to be punctual yeah
if you can have that in your skill asset at the start
that’d be massive yeah
yeah cause it just snowballs into other yeah
it sets the standard as well
like he’s there this new guy here is here 10 to 7 every morning

and if you get other guys
you’re like five minutes at this night
it’s like well
if we’re getting down to size
who’s gonna be first to go
is the guy who’s always there on time or the guy who’s always late
yep that’s his way of sorting
it’s very simple yeah
yeah what about
oh this is a good one
have you

have you boys ever had a job that went like totally sideways and like
what was the what was the end result
we’ve had a few we’ve had
I wouldn’t say sideways I did a job
I quoted it
it was a kilometer of skirting and I quoted it
did it when it signed it a kilometer
a kilometer yes
it was a isn’t it a city building
okay
and I forgot labour on the quote

so we sort of thought alright
we won the job
there’s not $1 of labor labor in this what are we gonna do
so we sort of we we got more work in the job
and we sort of had variations there and nothing dodgy
but it’s like that that got us more work through the company
and we’re still working through with them today doing OK OK
so that that one little sacrifice that you made yeah
I could have said no can’t do it
I’m just I’m just no money in it but I said at least

stick it out
we’ll do more work and there’s
we’re still getting heaps of work from
and we’re gonna spread to two different builders from that guy yes
so it was meant to be meant to be yeah
but that sinking feeling of like instead of Cam uh oh
I think I’ve stuffed up here yeah
I think I reckon the only mistakes that we have made have been quotes
yeah but they’re just learning curves
what do you think the biggest mistake is people make with quotes

cause I get questions every day
and I try and help our members with their quoting systems and
you know try to help them make money with what they’re doing
but what do you think the first mistake everyone always makes
is not thinking about the bits in between
every trade involved I’m talking from a builder though
yep for a carpenter
if you’re just quoting to get on site
do the exact job
but you haven’t done a site visit yet or any of those things

have you quoted for rubbish removal material on site
potentially having to make stuff safe on site
material allocation have you got site access for deliveries
all of a sudden is your deliveries
all it just getting dumped at the front
and then you’re all about to 8 people or two people
if like West Coast Narrow hand deliver all those materials yeah
up to the back of the property yeah
all those ins and outs
you gotta imagine what the job’s gonna be like from start to finish

yeah I like to write notes
I’m like
top points of things that I think will be wrong before my site visit
and then you can just get rid of them on your site visit like yep
good access gone side access
if you go through a garage with a whole building of materials
and extension or you get a crane truck
over you save yourself a day
day material handling so
it’s just some things that people wouldn’t think about

until you start quoting and start doing these jobs
yeah cause you would have worked for like a boss or an employer before
and it has it all sorted for you
yeah just rock up
it’s a juggling act between
you don’t wanna be the most expensive either
yeah all of a sudden you just lost the whole job
and whatever it took you to get the lead acquisition
that’s gone too now yeah
so cannot overcharge the client

but you gotta make sure that you’ve covered all your bases
yeah and then write it all down
and then make sure that if they’re looking at your quote
compared to someone else’s
and they go why’s your quote a tiny bit more
I’ve added this this and this as a variable cost
and then that can be taken off
if
if it’s not needed
yeah yeah
okay oh that’s

that’s good advice
that’s good advice i guess just
know just know your numbers
as well like you gotta know
how much
jc threw away how much tax
how much holidays for yourself
the super so if you’re charging call it 50 an hour
you’re only getting probably 25 of that yeah
so you guys know if I get this
what’s coming out of that to this job for you for a whole day

I might get a hundred bucks oh no
I’m short yeah I went through a bit of a breakdown yesterday
sort of like someone say
quoted up a a deck that’s gonna take them five days to build
you know they’re very confident that I can get it built in five days
and they’ve quoted it for five days worth of work
so two and a half grand whatever it is in labour and materials
and then what happens if
this is what people don’t necessarily do in this

mistakes they make with their quotes
is what if that turns into a 10 day job
or it takes you you know
over two weeks to complete something
cause you run into problems or the
something wrong with the materials or whatever it might be
you’ve you’re automatically behind on this on this job
and it might be one of the first things that they quote up as well
it’s almost like they’re starting from
from behind

on one of their sort of first jobs that they’re putting forward
it was actually a member that had contacted me
and said that he’d done this deck
and I thought it was gonna be done in sort of three to four days
and then it it took him like
about 12 days of work to actually complete it and finish everything
yeah and he goes like
I don’t know how to recover from this
like what do I what do I do
and I said well look

it’s a learning curve and you know
you would never
you would never sort of allow yourself that short amount of time
like if you think it’s gonna take five days
you probably quote it for eight
you know or yeah
like is that something that you wouldn’t you’d recommend is
I wouldn’t always say that
just adding on extra days is the best thing ever
cause you always gotta think of the client as well yeah

like you’re trying to make a good long lasting contact
he’s also gonna give you lead referrals
after you did a really great job at the right price
for him probably the best thing that you can do
and this is not the best money making thing
is by having the trial and errors
and trying to be as good as you can at writing notes about jobs
if you if you really can’t take a hit
and you’re starting at a company on $0 in your account
I would probably look into only doing hourly wage works

and learning through that way
you’re not gonna make any money on the first year
but use that whole year to get as much information as you can
so you can start quoting
and then just do a couple trial and error quotes to see how you go
you could even if like even in carpentry Australia
you could ask him to compare quotes to see like where you sit yeah
I know a lot of companies don’t really like to do it
you have like a good trusted network of friends who are in like

for like companies maybe not competing
it’d be good to at least get them to have a look at your quote
I know we do yeah
yeah I think it is
I think people are more comfortable now sharing that sort of stuff
yeah like it’s
you’re right you’re all together yeah
like if you think that you’re competing against the person next to you
you’re wrong yeah
because you’re gonna meet them again in a couple of years

we’ve lost heaps of jobs over the years
we just see it as an investment
not a loss it’s like OK
this went wrong why did it go wrong
and then pick it apart it’s like
I was we forgot this thing
we forgot this timber we forgot this
screw the guy back to Bunnings
come back off I got this
back to Bunnings it’s like that’s
there’s one out here one out here

we’re two guys short he was sick as I can’t be being sick
so it was 10 days on five because of X y Z
and that’s why so now you know for next job
that’s how we can plan it better yeah
yeah hundred percent
I know you boys were looking at getting your DBU
or you’re going through the process of the paperwork at the moment
have you you’ve got your DBU DBU
you’ve got your DBU you’ve got your DBU or you never you didn’t
I never did the DBU OK we we sent him at limitless wage to go do it

are you in the process of the DBU now
we are yeah
we just brought one of our supervisors into the office for
not a temporary role but just like a every Friday
someone taking off the load of our book work
so that means that we’re gonna jump on board to go back for the Dbu OK
perfect perfect
and what would you think it’ll open up like
getting your d b obviously d bu
your domestic builder unlimited in here in Victoria

so like an open licence in Queensland
a full licence in New South Wales it’s the equivalent
what kind of doors would it open for you boys to have the DBU
instead of just the DBL I just tendering for bigger jobs
we’re a pretty big company now
so the kind of jobs that we need to go for bigger scale
I think the ability to have more money to borrow against as well
so when we do our du license
we’ll be able to have a lot more warranty insurance to use

that’s right
insurance so it’s been you don’t really get much for the DBLC
which means that we can take on multiple jobs and
we can ask for a bigger pay bracket with that as well
which means that I’ll ask to be approved for up to you know
probably $4 million
insurance is all what we’ll really get with the DBU yep
I know there’s a lot of companies out there who need 6 million
at our level to operate that’s just the cost of building at the moment

one of the builders that we’re friends with at the moment
he’s had to up his insurance to 12 million
that’s crazy
and that is just because some of the projects can take up to a year
and if he takes on 12 projects a year
and they’re all valued between 801.2
that’s his whole insurance gone already yeah
exactly yep yeah
it’s a balancing act
it sort of sets the standard of how much work you can take on

if you only got if you’re 20 mil at work
you’re only 10 mil insurance you can’t do 10 mil at work well look
talking about builders as well
what do you boys think separates like a good builder from a great one
organisation I reckon yeah
details communication
being a good culture with your workers
like seems as the same level as you guys
don’t treat everybody with disrespect
just yeah showing up at least organisation
I reckon is the main one that way if you’re
organised

everything is sets yourself
and constantly reviewing and critiquing your systems
and yourself
you only gonna get organised through the same as what I said before
trial and error so we do a lot more online organisation now
which means that people gonna have access wherever they are
they might be on site
they can look at jobs that are coming up through our calendar
a shared calendar they can look at

jobs that they’re on through one of the apps that we’re using
which is Fergus at the moment Fergus yeah
that’s that’s good job management so yeah
we’re only a little bit into that
we’re about four two months into that now yeah
month and a half I think you’re about two months yeah
it’s it’s for it’s for like what it’s for like larger companies
plenty of companies but I know that
a lot of service based companies using for small jobs as well okay
this isn’t a plug for Fergus it’s alright yeah

we’re gonna help each other out yeah
but they’re good
we’re just trying to figure out we can optimise my company
our company using Fergus by being like really open
so that even the lowest link in the chain can look up
really important information straight away yeah
it’s hard cause there’s so many out there
so many platforms like which is the right one
and if you tried any other ones in the past
we use like Crew Tracker

or you did Crew Tracker or build exact or any of those sort of
we did that one services with all of them
you gotta put the work into it to get the work out of it
so we did Crew Tracker I think we
we found it easy way that suited us to manage the crew
and then we found Fergus
which is easy to run them like project management of the jobs
but yeah we did Simprow they weren’t really for US
they told us that they weren’t for us as well yeah

we don’t suit you guys
this try this again trial and error
like see what suits your business cause they’re all so different
you can have one guy
50 guys and that will suit that or this won’t suit that
so you just gotta
okay having
I reckon
is like pretty much integral if you’re gonna operate a bigger company
if you don’t have some sort of system that’s up

keeping where your conversations or your emails were with a client
and how the hell do you know where you left off
or how do you know if you left them in the lurch
so we have like the way that we do is we have protocols for you
get a lead that comes in
and we track that all the way up to a proper quote
where we go in person
and then that tracks all the way to job where we can actually go
yep they’ve approved the job here’s a job location

he’s a leader in charge all that yeah
that’s a good way to do it as well
they like it’s the more organized actually funny
funny you boys say that we
I was listening to a podcast this morning and he
it was actually Arnold was was on the Theo von Arnold Schwarzenegger
yeah right
and he was talking about the 7 PS that like the Marines live by
which is poor preparation promotes piss poor performance yes
I’ve heard that right yeah

which with something that they live by and like if you don’t plan
then you really don’t have a chance of of being successful
like you some people fluke it
you know and they do it with no plans and no sort of I guess vision
but if you don’t have a plan
then you really can’t execute the way that you can if you do
I thought that was really clever
yeah and that’s how the Marines operate if they’re not planned
then they’re obviously not gonna you know do well so simple

yeah do well in combat
you know that’s everything that we’re learning as well
we had a sit down meeting the other day with her account at the moment
he’s just setting up what an ex sort of three years looks like
five years and 10 years in like the dream state of it all yeah
it’s a 20 mil in the bank
you know yeah
20 mil a week yeah
but he yeah
everything comes down to

basically writing down everything and structuring it
so you go cool
here’s what we’re gonna do
and it looks like a really big thing to achieve
but you can break it up into smaller parts
and he showed us like a picture of a staircase and everything
just a little steps at a time
but yeah that’s right
like little steps at a time you wanna do something like really great
you gotta do a few things to get there consider all as one task

it’s always gonna seem like that yeah
and all the the little stuff it really does add up as well
it’s so simple you can say alright
I want this OK
why because this how you gonna get that because that and when now
so it’s when you break it into small pieces
it seems quite achievable
rather than just one big goal
what about some team culture
so you boys how many fellas you got on the team now

six six on site and four in the office
how do you think you’ve built a crew that sort of sticks together
and works well together like cohesive whatever is my family culture
we always try and be be together support each other best for everybody
we also do everything that’s not just being in a company
like your company does the same thing
but if you’re just sending someone out on site everyday
and you expect everyone to be like
you know bloody full on simpatico doesn’t work that way

no they have like time in between where you go OK
cool let’s review how last week went how did you guys operate together
do you have any critiques
we do as it tool boxes where people can critique how jobs went
so that means that we’re under the fire as well yeah
they go I don’t like it because this is this that s*cked yeah
well otherwise if we’re not gonna get critique
we don’t know where we can improve yeah
giving them a voice is a big one

so letting them speak what they wanna say
and we can learn from that as well yeah
I think the fact that you give them the room to do that as well
is how you how you build like a stronger team
some of the best things that we get out of the critiques come from the
apprentices cause they they might have worked at
you know bullies or something just before like
what the hell are you doing here
like this this doesn’t make sense
where they’re bringing some for like a team

waiting before like a big day or something
you’re like oh yeah
that’s a really good idea
I don’t know why I didn’t do that stuff
yeah but like the
the smallest person on your team will usually have the best ideas
cause they’re the ones who meant to be sitting watching and learning
yeah and I’ll probably critique you the hardest
cause I understand why you did it
it’s also fresh eyes as well
yeah that you sort of been doing things the

same way
you got the same kind of processes
when someone else sort of comes in and starts working with you or
you know they sort of start to have their own ideas
it can definitely help sort of change things
you go I never actually thought about it that way
like hmm
you know it’s actually quite clever that maybe we’ll implement that
we’ll try it you know
and if you open as a boss as well

it sort of can help everyone sort of work better together
hmm yeah
we did it as some development day recently that didn’t involve beers
OK that was really good
start with zeros yeah
it was five zeros Monday
Monday morning so OK
OK start the week on a high
yeah and it
and it really was a high was the next two weeks

we just like everyone was like back to it
they were like they loved it
every minute of it like
I didn’t know you said this
I didn’t know you said that
it’s sort of like got everything out in the open
everyone speaking it’s like ah
there’s so refreshing it’s like
just get it out there so it’s like not he said he said
or they’re coming to camp saying this and me saying this

it’s like talk to that person
listen to group scenario we’re all easy
yeah and it worked really well in our favour
and yeah favour too
that’s awesome that’s awesome
and that’s what other crews out there should do as well
they should yeah
sort of take the time to what’s hard
cause we come from a construction background
where the only paid session that you can really fit in are beers

and it’s when you finish the job early
you go to the pub or whatever
and you can like air out your grievances there
if you can make time to do something that doesn’t involve
something like that there’s always a place for beers
yeah there’s also a place to like grow
yeah that’s what we were trying to concentrate on
that was the best thing what we did
how long did you do it two weeks ago
okay

was it start start of June
June 1 yep
yep and then when do you think you’ll do it again
I’d love to do it once a month
once a maybe once a quarter OK
I mean yes
a few times a year yeah
yeah good touch base
so does next time
we’ll probably make people make notes to bring next time as well
yeah that’s one thing that we’re missing

we ran the whole thing
but that’s only because it’s the first time we did it
we didn’t even know we were doing
he he
he he
it’s workshopping yeah
pretty much yeah
next time if we do it
and everyone can come preloaded with some stuff to bring as well
it will be better the next time too

what do you think keeps both your boys motivated after all these years
I reckon the big one is client satisfaction
like seeing the result their faces once we’ve
they’ve chosen us to do this task
yeah and we’ve all got a piece in the puzzle
and when you see the final result and their reaction
it’s like I did that
so it’s pretty quite rewarding
it’s customer satisfaction and just
we’ll do this as a team together to create that goal for him

hmm yep
I think that’s why most people get into stuff like this
you wanna be a carpenter the first thing
the first dopamine that you get is when you finish a project
and someone goes good job
and then you can like you can portray and show it out there Instagram
Facebook and all that and people say oh
those guys do some pretty cool stuff
and then clients say those are cool stuff
I want that at my house that looks awesome

so you get sort of that that sort of like vision of like
these guys to give great quality products
and I want that in my house
so it sort of sets the sets the tone but every day is different
you get you drive around Victoria and you find different cafes
different lunch places to eat lunch
it is cool that you get that you get that side
you get to sort of you know
and and there’s so many other tradies doing it too
it’s sort of all you know

you get to sort of filter around the whole state and yeah yep
like I couldn’t be I couldn’t sit in office all day
I’ll do it now but
no we still we still get out we get out we have to get out sometimes
yeah alright
what about one myth that you hear about tradies or carpenters
that you’d love to bust a myth
any myths out there you know that you hear and you’re like
that’s just not true
that’s just not how how things work chippies nail on best

that’s very nice yeah
yeah that’s definitely a myth that
you know what
one of the biggest myths is that tradies always out to rip you off
yeah hmm
I think that the only people who are ever saying that
are the ones who were trying to go for the cheaper trade
yeah and then they go
well this is cost me an arm and a leg now and they’re doing reworks
I always felt like like even now

the first thing I have to do is you build trust with your client
they’re not gonna no one wants to spend five grand
let alone $400,000 on someone they haven’t met
you gotta make some sort of trust between each other
and that goes both ways
I might I don’t wanna work with a client that I don’t trust either
yeah that’s true yeah
but I think yeah
the biggest myth is that tradies are there to rip you off

if you got ripped off I guarantee they
they were ripped off
or they just didn’t know what they were quoting for
they walked away with a bigger portion than they thought
they should have yeah
and it is hard
you sort of gotta like we offer references for our if we do a quote
we say do you want references
do you want past projects
do you want it we got three clients to come today and go to the house

and see their job we done for them
so I think you just gotta back yourself in and like
from a client’s perspective
why am I choosing this guy
why is he good so when you say your price it’s like well
here’s my reasons why and like I’ve got my trust you can trust me
where’s that’s a good that’s a good answer
I wanted to ask both of you a fantastic gentleman
sort of what’s changed that

you’ve been a member with Carpentry Australia for six years
seven years yeah
quite some time now
I’d love to know what has changed since you started with us
and what have you enjoyed the most with working with us
much more interaction that can be get with you guys
like if we have any sort of like marketing things we need question
help with or just sort of just help in general
if we got a question we can say Nate

Matt what do you think of this
and you like this is this or you can point this to someone else
like through our coaching was through you guys
our license was through you guys
the d V u I think it’s for you guys as well
that sort of like you’re that big interconnecting block
they’re like we’re in a business
how can we be better hey you guys
what do you guys think I know we know these guys
so you sort of yeah excel what we don’t know